Keywords

ALB, Arm’s Length Bodies, Public Bodies, Quangos, Public Servants, Civil Servants

Transport Focus (TransportFoc)

Transport Focus is a Executive NDPB sponsored by Department for Transport. Transport Focus (officially the Passengers’ Council) is the independent transport user watchdog, whose mission is to get the best deal for passengers and road users. Transport Focus represents rail passengers in England, Scotland and Wales, bus and tram passengers in England (outside London) passengers on scheduled domestic coach services, and users of the strategic road network in England.

Regional Remit

TransportFoc operates in Scotland, England and Wales. Their headquarters are located in London.


Cabinet Office | ALB Landscape Analysis 2023-24

Source: Office for National Statistics licensed under the Open Government Licence v.3.0 Contains OS data © Crown copyright and database right 2025

2023/24 Chair's Name

Nigel Stevens

Established

2005

Ombudsman

The Rail Ombudsman

Cabinet Office | ALB Landscape Analysis 2023-24

Finances

This figure provides an overview of Transport Focus’s income and expenditure during the 2023/24 financial year.

Some ALBs, such as those with Trading Fund status, do not classify their spending data by RDEL, CDEL, and AME and will report £0 for these values.
For more information regarding RDEL, CDEL and AME, please see our analysis of ALB Spending.

Cabinet Office | ALB Landscape Analysis 2023-24


Staffing

The figure below shows the types of staff employed by Transport Focus on 31 March 2024.


Cabinet Office | ALB Landscape Analysis 2023-24

Arms Length Bodies

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